The Indian Railway Catering and Tourism Corporation (IRCTC) website faced a technical glitch, causing it to be down for more than eight hours.

The outage affected the ticket booking process for users, leading to frustration and complaints.

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Users took to social media to express their grievances and seek information about refunds.

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IRCTC acknowledged the issue on platform X and assured users that their technical team was working to fix it.

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During the outage, IRCTC advised users to use PRS counters or web service agents like Make My Trip and Amazon for ticket bookings.

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IRCTC was established in 1999 by the Ministry of Railways to upgrade, professionalize, and manage catering and hospitality services.

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The PSU has five zonal offices and ten regional offices across India.

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IRCTC also offers budget hotels, special tour packages, and comprehensive travel information for passengers.

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Despite the inconvenience, IRCTC's prompt response in addressing the issue showcased its significance in the Indian Railways ecosystem.

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